FREQUENTLY ASKED QUESTIONS
1)What size saunas do you have available?
A: We have any model to fit your needs, including 1, 2, 3, and 4 person saunas, from
rectangular to corner styles.
Sizes range from 36” X 40” to 71” X 54”
and are perfect for any room in your home or
business. Backrests are
included with our 2, 3, and 4 person models.
2)Do I have to pay extra for shipping and
delivery? How long does it take to get my new sauna?
A: Shipping is FREE and includes driveway or doorway delivery, not just
curbside delivery. That is up to a $350 saving.
We ship fast too; you will receive your sauna
within 3 to 8 business days from the placement of your order with us.
3)What is included? A: Sauna Health Store
saunas include: Waterproof carbon floor heaters, interior and exterior
soft touch control panels,
interior reading lights, exterior decor lighting
on most models, 180° full swing extra thick tempered glass doors and windows, hidden fastener or brushed brass buckle
assembly system with decorative molding and an AM/FM/MP3/CD
player with MP3 (iPod) input and stereo speakers.
Our value line has a MP3 (iPod) input with stereo speakers.
4)Why should I get a sauna from you? What is
your service guarantee? What is your sauna warranty? A: Our saunas and
service are superior in every way to what you will find in the
marketplace. We are the sauna
consultant experts! We are committed to making
sure you are 100% satisfied at every level during and after your
sauna purchase. Our business is based on
referrals; you will be taken care of! Our warranty is lifetime on the
and carbon heaters, 3 years on the power pack,
control unit, control panels and lighting. Plus 1 year warranty on the
Radio/MP3/CD player or MP3 input and speakers.
Even with our low prices, we offer the best warranty in the industry.
5)Do you install it as well?
A: We can professionally install your new sauna
for a nominal fee or you can set it up on your own. It is not a problem
to walk you through the install process by
phone. All of our saunas take about an hour to assemble and install.
6)Are your saunas safe and do your saunas have
any certifications? A: Our saunas are safe.
Non toxic water based glue is used sparingly in our saunas, mainly at
the joints. The wood
cabinet is expertly nailed and hand sanded to a
smooth natural finish. All are 100% Canadian Cedar or 100% Canadian
Hemlock wood. Our saunas have been scrutinized
and tested at the highest levels and electrically certified by ETL Labs.
7)Whattemperature should I set my sauna at and
how long should my sauna session be? A: The optimal
temperature setting should be between 100° F to 140° F for maximum
health benefits. Recommended
session times are between 30 – 60 minutes but you
can go longer when acclimated, depending upon your health level.
8)Whyare carbon fiber heaters better than
ceramic heaters, and is far infrared heat safe? A: There are no hot
spots and the heat is more evenly distributed throughout the sauna
cabin. Carbon panel heaters
are the newest technology and the heating
elements have been proven to last much longer. Infrared energy is not
safe, but is also highly beneficial for our
bodies and currently used by physicians and health professionals around
9)What is the difference between traditional
saunas and far infrared saunas? A: Traditional saunas
use steam to heat the air inside the sauna, which then heats your body
until you begin to sweat.
In order for this to be effective, temperatures
must reach upwards of 190 degrees Fahrenheit. Infrared saunas only
need a temperature from 100°
F to 140°
F to obtain
the same effect. These lower temperatures make the environment
more enjoyable, while allowing you to breathe
easier, thus creating a much more comfortable and satisfying sauna
10)How much does it cost each month to operate
my sauna? Is far infrared sauna energy efficient?
A: Carbon far infrared heaters are extremely efficient and cost very
little to operate each month. 1 hour of sauna
usage costs from 10 to 20 cents, which is
around $5 a month to operate if you use it every day. All of our saunas
110/120 volt plug in the wall power. The
wattage ranges from 1320 watts (11A) to 2300 watts (20A) depending on
11)What is the Sauna Warranty?
A: We have a Lifetime 'No Hassle' Warranty on the Structure
and all Electronics. If you ever have a part that
be replaced within the warranty period, contact us so we can send a new part to you promptly. We are
going to ask you to spend money to send in the original part first, or
make you pay for the parts return shipping
you. For our Non Premium Lines, After the 3 years, we do charge
for the part... but only at our cost.
We do not inflate the price of
non-warranted replacement parts to our sauna customers.