MOST FREQUENTLY ASKED QUESTIONS


1)   What size saunas do you have available?
      A:  We have any model to fit your needs, including 1, 2, 3, and 4 person saunas, from rectangular to corner styles. 
      Sizes range from 36” X 36” to 70” X 54” and are perfect for any room in your home or business.  Backrests are
      included with our 2, 3, and 4 person Premium models.

2)   Do I have to pay extra for shipping and delivery?   How long does it take to get my new sauna?
      A:  Shipping is FREE and includes driveway or doorway delivery, not just curbside delivery. That is up to a $350 saving.
      We ship fast too; you will receive your sauna within 3 to 8 business days from the placement of your order with us.
         
3)    What is included?
      A:  Sauna Health Store saunas include: Waterproof carbon floor heaters, interior and exterior soft touch control panels,
      interior reading lights, exterior decor lighting on most models, 180° full swing extra thick tempered glass doors and
      windows, hidden fastener or brushed brass buckle assembly system with decorative molding and an AM/FM/MP3/CD
      player with MP3 (iPod) input and stereo speakers.  Our value line has a MP3 (iPod) input with stereo speakers.

4)     Why should I get a sauna from you?  What is your service guarantee?   What is your sauna warranty?
      A:  Our saunas and service are superior in every way to what you will find in the marketplace.  We are the sauna
      consultant experts!  We are committed to making sure you are 100% satisfied at every level during and after your
      sauna purchase.  Our business is based on referrals; you will be taken care of!  Our warranty is lifetime on the cabinet
      and carbon heaters, 3 years on the power pack, control unit, control panels and lighting.  Plus 1 year warranty on the
      Radio/MP3/CD player or MP3 input and speakers.  Even with our low prices, we offer the best warranty in the industry.

5)     Do you install it as well?
      A:  We can professionally install your new sauna for a nominal fee or you can set it up on your own. It is not a problem
      to walk you through the install process by phone.  All of our saunas take about an hour to assemble and install.

6)     Are your saunas safe and do your saunas have any certifications?
      A:  Our saunas are safe. Non toxic water based glue is used sparingly in our saunas, mainly at the joints. The wood
      cabinet is expertly nailed and hand sanded to a smooth natural finish.  All are 100% Canadian Cedar or 100% Canadian
      Hemlock wood.  Our saunas have been scrutinized and tested at the highest levels and electrically certified by ETL Labs.

7)     What temperature should I set my sauna at and how long should my sauna session be?
      A:  The optimal temperature setting should be between 100° F to 140° F for maximum health benefits. Recommended
      session times are between 30 – 60 minutes but you can go longer when acclimated, depending upon your health level.

8)     Why are carbon fiber heaters better than ceramic heaters, and is far infrared heat safe?
      A:  There are no hot spots and the heat is more evenly distributed throughout the sauna cabin. Carbon panel heaters
      are the newest technology and the heating elements have been proven to last much longer.  Infrared energy is not only
      safe, but is also highly beneficial for our bodies and currently used by physicians and health professionals around the 
      world.

9)     What is the difference between traditional saunas and far infrared saunas?
      A:  Traditional saunas use steam to heat the air inside the sauna, which then heats your body until you begin to sweat. 
      In order for this to be effective, temperatures must reach upwards of 190 degrees Fahrenheit.  Infrared saunas only
      need a temperature from 100° F to 140° F to obtain the same effect.  These lower temperatures make the environment
      more enjoyable, while allowing you to breathe easier, thus creating a much more comfortable and satisfying sauna 
      session.

10)   How much does it cost each month to operate my sauna?  Is far infrared sauna energy efficient?
       A:  Carbon far infrared heaters are extremely efficient and cost very little to operate each month.  1 hour of sauna
       usage costs from 10 to 20 cents, which is around $5 a month to operate if you use it every day.  All of our saunas use
       110/120 volt plug in the wall power.  The wattage ranges from 1320 watts (11A) to 2300 watts (20A) depending on
       the model.

11)   What is the Sauna Warranty?
       A:  We have a Lifetime 'No Hassle' Warranty on the Structure and all Electronics. If you ever have a part that
       needs to be replaced within the warranty period, contact us so we can send a new part to you promptly.  We are
       not going to ask you to spend money to send in the original part first, or make you pay for the parts return shipping
       to you.  After the 3 years, we do charge for the part... but only at our cost.
       We do not inflate the price of non-warranted replacement parts to our sauna customers.